Damaged Goods / Shipping Errors

Upon receipt of shipment, please inspect cartons immediately and in the presence of the delivery person. If you receive an incorrect item due to our error, we will issue a UPS tag (where available) at no charge or reimburse you for return shipping through UPS Ground and we will ship out the correct item as soon as possible. We must be notified of any error within 30 days, as stated in our return policy.

Returns

In the event that a purchase must be returned, please reply to your order confirmation email, for a Return Merchandise Authorization (RMA) number, and returns address. The address on the shipping label, is not the return address, so wait for instructions, as if returned to the incorrect address, or without RMA number, your return will be refused.

• All returns must have the RMA number clearly written on the shipping label or box, or the return will be denied.
• Returns must be made within 30 days of delivery.
• Shipping on returned goods is to be paid by the customer.
• Returned items without RMA number, the returned shipping charged to us is to be paid by the customer.
• Installed parts cannot be returned. If merchandise shows signs of installation, the return will be denied.
• Items must be returned in the original box. If the customer discards the box before parts are installed, and a fitment error is found after, the customer must replace the box to be used for return shipping.
• A 20% restocking fee will be assessed on all merchandise returned in 100% resalable condition (clean package, all pieces intact, etc). If returned goods are not 100% resalable, an additional charge will be assessed.

Web Site Error

We do our best to make sure that our site is current and error free. From time to time, there may be an error listed on the site. eWholesaleParts.com is not responsible for any text, html or pricing errors. Customers will be charged the correct/adjusted price. We will notify customers if we find an error that will effect their order. They will be asked if they want to continue with the order if it is more than the original amount. Prices are subject to change without notice.